Course Library

This Unconscious Bias online training course is designed for all employees, supervisors and management. This course explains unconscious bias, the impact it has on the workplace, and the steps you can take to manage it and encourage diversity and inclusivity. With a better understanding of unconscious bias and where it comes from, you can take steps to resolve individual bis, and make better choices and connections.

In this online training kids course version of Book 7, Under the Couch, Tessa and Benji help Mom with chores around the house and find money in a few unexpected places. They also learn to toss a coin to help them make a decision. This course was designed for children under 12 to teach them about money.

This Understanding Contracts and Their Use online training course is designed for anyone working with contracts whether it be personal contracts or business professionals. By learning fundamental contract principles, you will be able to get what you want in business dealings and personal contracts, avoid misunderstandings and costly disputes, and achieve success in your business and personal ventures.

This Understanding Customer Interaction online training course will help you be prepared to handle just about any customer service situation you encounter and how to put your customers at ease by providing exceptional service. This course explores the concepts of service points and flash points and the learning model of conscious competence.

Check endorsements can be complex. In order to process endorsed checks effectively, efficiently, and securely, tellers need to be familiar with all the different types of endorsements. In this Understanding Endorsements, online training course Bank Tellers will learn to identify common types of endorsements, identify what makes an endorsement acceptable for check processing, and discuss common problems tellers may encounter with endorsements.

This Understanding Financial Statements online training course is designed for all employees. It introduces information about the fundamentals of reading and understanding financial statements. It shows how various work activities can and do affect the financial health of an organization, and introduces concepts, examples, and knowledge that non-financially oriented decision makers should know.

This Understanding Fraud for Internal Auditors online training course is designed for bank employees in auditing roles. This course provides the tools needed to design better audit programs and procedures to combat fraud. The purpose of this course is to introduce you to the role the internal auditor plays in detecting and preventing fraud. This course discusses types of fraud, fraud indicators, and fraud controls.

In this Understanding UDAAP online training course, we will discuss UDAAPs.  Unfair, deceptive, or abusive acts and practices (UDAAPs) can cause significant financial injury to consumers, erode consumer confidence, and undermine the financial marketplace.  This course will explore the policies, procedures, processes, and controls at your bank concerning liabilities to ensure function and compliance.