Course Library

This Communicating Interpersonally online training course is designed to help you learn to communicate effectively and how to practice perfecting and mastering these skills. This course will discuss how to improve your interpersonal communication skills, how to avoid adversarial situations, and how to communicate more effectively with managers and co-workers.

This Communicating Negative Messages online training course is designed for employees, employers, and business communicators. This course outlines strategies for presenting negative messages both inside and outside an organization and explores tactful, effective strategies for communicating bad or unwelcome news to others. You will learn strategies for presenting negative messages both inside and outside an organization.

This Communicating Non Verbally online training course is designed for all employees and explores how the signals projected through body language impacts the message you deliver. This course provides an introduction to the meaning of signals projected through body language. By learning the techniques presented in this course, and developing your communication skills, you can become a more effective communicator.

This Communicating Persuasively online training course is designed for all levels of employees – including sales and marketing staff. This course presents techniques in the art of persuading others. It shows you how to use the 3-x-3 writing plan to organize and compose persuasive internal messages, sales messages, news releases, claims and adjustments, and action requests.

This Communicating Proactively online training course presents three proactive communication models and provides multiple examples that will help you identify the components of each. The three models include the explanation model, the agreement model, and the closure model.  Through these three models, you will learn how will how to become a stronger, more positive communicator.

This Communicating Reactively online training course discusses techniques to use when communicating with someone who questions what you are saying, or doubts that the information you are providing is correct. In this course, you will learn to use non-confrontational methods to clarify information and how to participate in constructive, positive communication.

This Communication Basics online training course is designed for employees, employers, and business communicators and explores the communication process and how you can send clear and consistent messages. This course will introduce you to the basics of effective communication so you can be on your way to having greater confidence in your ability to make sure that your messages are understood.

Ce cours vous apprendra ce que vous avez besoin de savoir pour communiquer efficacement et vous montrera comment mettre en pratique, perfectionner et maîtriser ces compétences.