Course Library

In this Effective Communication online training course, you will learn how developing the technique of effective communication will help you focus more on the needs of your co-workers and customers. This course introduces the concept of active listening and details its importance, discusses the steps required to identify customer needs, determines the difference between closed and open-ended questions, and highlights how to remain focused on the customer.

This Effective Joint Health and Safety Committees online training course will discuss how Joint Health and Safety Committees (JHSCs) are set up, what they do, and how to make them work effectively in your workplace. Joint health and safety committees are advisory groups within companies and organizations that help address health and safety issues.

In this Effective Leadership online training course, you will have an opportunity to explore essential leadership skills. An effective leader knows how to mentor employees as they take on new projects and strive to grow professionally. This course will teach you the skills of effective leadership, how to motivate employees, overcoming negativity and how to coach employees.

This Effective Performance Feedback online training course is designed for supervisors, managers, and employees seeking to grow in a management role. This course will give you an understanding of the importance of performance feedback, outline the stages of a performance review, and provide strategies for ensuring that your feedback is constructive and effective.

In this Effective Telephone Techniques online training course, you will learn how developing effective telephone techniques will help in building relationships with your customers, thus ensuring their loyalty. This course will reinforce the importance of making a positive first impression over the phone, present proper telephone communication techniques, and instruct students on overcoming barriers to positive telephone communication.

This Effective Workplace Discipline online training course provides practical advice on implementing a discipline policy or improving an existing policy. You will learn to establish a policy and document all incidents, keeping workforce dissatisfaction to a minimum, increase productivity, and boost morale. A discipline policy communicates to employees your expectations as well as the consequences for not meeting those expectations. 

Elder financial abuse refers to the illegal or unauthorized use of an older person’s funds, property, or assets through fraud, coercion, deceit, or other means. This Elder Financial Abuse online training course will show you the many ways financial abuse of elders occurs and what you can do to prevent it.

This Electrical Hazards online training course is designed for workers who may come in contact with electrical hazards in the workplace but who are not formally qualified to work with electrical equipment. This course will help you recognize electrical hazards and how to protect yourself from the risk of electrocution in the workplace.