Course Library

This First Aid Basics online training course has been developed to allow certified first aid attendants to refresh and update their basic first aid knowledge. This program is meant to supplement completed first aid training by providing a review of some of the critical information covered in a typical First Aid Course.

This First Impressions online training course is designed for employees in the service industry. This course will help you better understand what comprises excellence in customer service and how to add value to your guest relationships. You will learn about the importance of first impressions and how to present actions and attitudes that result in exceptional interactions.

This Five Steps to Effective Coaching online training course teaches effective coaching techniques and enables you to help employees improve their work performance through a clearer sense of performance objectives and renewed motivation. You will learn specific and practical suggestions to be able to implement the coaching process in an effective manner.

This Flexible Work Arrangements and Your Organization online training course was designed for all organizations. This course will cover the recommended sections of a flexible work arrangements policy and will provide you with a thorough understanding of how to develop and implement a flexible work arrangements policy that fits your organization.

Banks must take certain steps to find out if a property securing a loan is in a flood zone, determine which structures require insurance if there is more than one, and send a notification to the borrower that insurance is required. This online course, Flood Disaster Protection Act: Applicability and Notifications, will discuss how a bank determines if flood insurance is required on a secured property and the notice that must be sent to the borrower.

This online training course, Flood Disaster Protection Act: Escrow, will discuss the banks that are required to escrow, the loans that require escrow, and the notice that banks must provide to the borrower. This course is intended for all residential mortgage lenders and support staff as well as compliance and operations personnel who monitor flood insurance requirements.

This online training course, Flood Disaster Protection Act: Private Insurance, will discuss the specific details regarding the mandatory and discretionary acceptance of private flood insurance as well as private flood insurance offered by mutual aid societies. This course is intended for all residential mortgage lenders and support staff as well as compliance and operations personnel who monitor flood insurance requirements.

This online training course, Flood Disaster Protection Act: Sufficient Coverage, will discuss how to calculate the minimum flood insurance requirements and what to do when there is not sufficient coverage. It is extremely important that banks ensure the borrower has the appropriate amount of insurance coverage to avoid a regulatory violation and paying a civil money penalty.