Banking

This Regulatory Exam Types online training course is designed for bank employees. In this course, we will describe each type of regulatory exam and best practices for having a successful exam. This course is intended for those wanting to learn about the various regulatory exams as well as those involved in each of the examinations.

This Regulatory Examination Preparation online training course will help prepare your bank for regulatory examinations and understand the regulatory exam process. Compliance examinations are the primary means regulatory agencies use to determine whether a financial institution is meeting its responsibility to comply with the requirements and proscriptions of federal consumer protection laws and regulations.

Real Estate Settlement Procedures Act of 1974 (RESPA), the Bureau’s Regulation X, requires lenders, mortgage brokers, or servicers of home loans to provide borrowers with timely disclosures regarding the transaction including costs of the transaction and the settlement process. This RESPA: Disclosure Requirements online training course discusses the types of loans that are covered under RESPA and the disclosures that are required for those loans.

In this RESPA: Escrow online training course you will learn when an escrow account is needed and what is included, limits on an escrow account cushion, how to handle shortages, surpluses, and deficiencies, and timing for providing statements. Real Estate Settlement Procedures Act (RESPA), the Bureau’s Regulation X, requires lenders, mortgage brokers, or servicers of home loans to provide timely disclosures for the transaction.

The Real Estate Settlement Procedures Act contains rules regarding the requirement for banks to provide certain credit applicants with a list of homeownership counseling organizations. This RESPA: Homeownership Counseling online training course will discuss the details required under RESPA or Regulation X including coverage, timing, and the list. This course is intended for compliance personnel, loan operations departments, and lenders.  

This RESPA: Kickbacks and Affiliated Business Arrangements online training course will provide detail on the prohibition against kickbacks and unearned fees and affiliated business arrangements. Within the Real Estate Settlement Procedures Act, contains rules regarding the requirement for banks to provide certain credit applicants with a list of homeownership counseling organizations.

The Real Estate Settlement Procedures Act outlines requirements that lenders must follow when providing residential mortgages. The general rules are set to inform borrowers about mortgage loans and provide ongoing information and protections after receiving a mortgage loan. This RESPA: Overview online training course provides an overview of the sections and requirements of RESPA.

This Right to Financial Privacy online training course is designed for bank employees that handle the processing of federal government requests for customer financial records — typically operations and compliance personnel. This course will discuss the documentation that the federal authorities must provide to banks when requesting financial information and the requirements of banks to respond.

This Robbery Prevention Techniques for Security Officers, Executives and Managers online training course examines the contributing factors common to most robberies both the ones that the institution may control and the ones it cannot. It provides potential solutions that managers and executives may consider in responding to robberies and their inevitable aftermath.

Security is described as the act of providing protection and defense against real or anticipated threats to the institution and its components. This Robbery Response & Aftermath Techniques for Security Officers online training course discusses the most effective techniques for responding to robberies of all types. This course also discusses the potential solutions that managers and executives may consider in responding to robberies and their inevitable aftermath.

This Robbery Response Techniques For All Personnel online training course discusses options, not absolutes, for handling robberies and related offenses. The institution's Security Program is designed to create and maintain a safe and secure environment for the institution's employees to work – and for the institution's customers to conduct business. You are just as responsible for maintaining the institution's Security Program as is the Security Director.

This SAFE Act Training for MLOs online training will provide you with the information you need to know about registering mortgage loan originators and the SAFE Act. This functional course provides you with both a step-by-step guide to registering Mortgage Loan Originators and a comprehensive look at the other requirements of the SAFE Act.

This SAFE Act Training for Program Administrators online training course will provide those individuals who are program administrators and others involved in complying with the regulation (compliance officers, human resources, operations, etc.) with the information needed to ensure compliance with the SAFE Act. This course will provide you with the information you need to ensure compliance with the SAFE Act.

An effective security program is an excellent tool for protecting the institution's work product, physical assets, intellectual assets, and personnel. This Security: An Orientation online training course introduces key concepts in security and provides a basic understanding of the security function. This module is part of a comprehensive e-learning program that addresses the security function.

The security function's primary duty is to develop and administer a written Security Program for the institution. Examiners evaluate the potential effectiveness of an institution's Security Program in three parts: physical security, process security and information systems (IS) security. This Security: Laws, Rules and Regulations online training course discusses the laws, rules and regulations that affect the security function. This course is part of a comprehensive online training program that addresses the security function.

This Security: Personnel online training course suggests personnel who may logically perform safety and security-related tasks. The Security Officer's role is not an ordinary job and it is not for everyone. The Security Officer's position needs to be filled by a person who has the special skills to do it right. This course is part of a comprehensive online training program that addresses the security function.

Security has become the evolutionary process through which we provide a safe and secure environment within which our employees may work and our customers may conduct business. This Security: The Department online training course reviews the tasks, functions, and responsibilities that are logically assigned to the Security Department. This course is part of a comprehensive online training program that addresses the security function.

This Servicemember Civil Relief Act (SCRA) online training course provides relief provisions for both consumer and business credit that was extended to servicemembers prior to going on active duty. The protections include a reduced interest rate on certain loans, protection against foreclosure, protection from default judgments in civil lawsuits, protections against repossession of property, and the ability to terminate a lease without penalty.

In this Social Media for Banks online training course, we will look at how social media impacts banks. This course will explore the intersection of banking regulation and social media. Social Media has changed the way we interact with each other, and this course discusses that bank and customer interaction is no exception.

In order to securely and efficiently serve customers over the phone, you need to have an understanding of telephone based customer service and the proper security procedures for conducting bank business over the phone. This Telephone Basics online training course will provide you with the information you need to capably and securely represent your bank over the telephone.

This Telephone Consumer Protection Act online training course explores the Telephone Consumer Protection Act (TCPA) that was signed in 1991. It was enacted to protect consumers from unwanted calls commonly called “robocalls”. The TCPA places restrictions on the use of the telephone network for unsolicited advertising calls and faxes. This course explains the Telephone Consumer Protection Act (TCPA).

Banking is a people-oriented service industry. This Teller Basics online training course will provide bank tellers with the information they need to effectively serve bank customers. This course will discuss how your presentation, efficiency, confidence, and knowledge impact a customer's banking experience, transaction processing, security issues relevant to bank tellers, and protecting against scams.

The Teller Specialist Certificate Program contains over 20 hours of content on topics vital to the success of today's bank teller.

This Affordable Care Act for Banks online training course is designed for bank employees. This course explores the applicability of the Act to banks and their employees. This course outlines the applicability of the Act and clarifies how an organization can determine the coverage its employees are eligible for, based on the size of the organization.

This Annual Security Program Report online training course was designed for security officers. State and federal regulations require that the Security Officer must submit a report to the institution's Board of Directors annually regarding the effectiveness of the Security Program. The goals of this review are to identify and remedy actual and potential sources of safety-related issues and monetary losses.

This Consumer Credit Protection Act online training course was designed for bank employees. This course will provide you with the information you need to know about the Consumer Credit Protection Act by discussing the relevant parts of the legislation relating to consumer credit. Together, these rules and regulations govern almost all bank-consumer credit interactions.

The Flood Disaster Protection Act (FDPA) seeks to reduce the risk inherent in extending loans secured by property in flood zones by mandating certain rules for lenders. This Flood Disaster Protection Act online training course discusses the FDPA and the steps your bank needs to take to make sure policies and procedures are FDPA compliant.

Check endorsements can be complex. In order to process endorsed checks effectively, efficiently, and securely, tellers need to be familiar with all the different types of endorsements. In this Understanding Endorsements, online training course Bank Tellers will learn to identify common types of endorsements, identify what makes an endorsement acceptable for check processing, and discuss common problems tellers may encounter with endorsements.

This Understanding Fraud for Internal Auditors online training course is designed for bank employees in auditing roles. This course provides the tools needed to design better audit programs and procedures to combat fraud. The purpose of this course is to introduce you to the role the internal auditor plays in detecting and preventing fraud. This course discusses types of fraud, fraud indicators, and fraud controls.

In this Understanding UDAAP online training course, we will discuss UDAAPs.  Unfair, deceptive, or abusive acts and practices (UDAAPs) can cause significant financial injury to consumers, erode consumer confidence, and undermine the financial marketplace.  This course will explore the policies, procedures, processes, and controls at your bank concerning liabilities to ensure function and compliance.