Course Library

Ce cours présente des techniques téléphoniques efficaces et décrit les aptitudes qui permettent de favoriser la réussite et le professionnalisme au sein de l’organisation.

This Telemarketing Compliance online training course will explain the basic rules that telemarketing employees must abide by when making telemarketing phone calls. The topics covered in this course include the history and sources of telemarketing law, Do-Not-Call Rules, National Do-Not-Call List Exemptions, Auto-Dialing Regulations, call abandonment and abusive telemarketing practices.

In order to securely and efficiently serve customers over the phone, you need to have an understanding of telephone based customer service and the proper security procedures for conducting bank business over the phone. This Telephone Basics online training course will provide you with the information you need to capably and securely represent your bank over the telephone.

This Telephone Consumer Protection Act online training course explores the Telephone Consumer Protection Act (TCPA) that was signed in 1991. It was enacted to protect consumers from unwanted calls commonly called “robocalls”. The TCPA places restrictions on the use of the telephone network for unsolicited advertising calls and faxes. This course explains the Telephone Consumer Protection Act (TCPA).

This Telephone Techniques online training course is designed for Business/Sales employees. This Telephone Techniques online training course explores how to establish effective telephone behaviors, improve your telephone efficiency, telephone technologies and how to deal with upset customers. Conversations with customers, suppliers, and colleagues are key opportunities to build positive relationships.

This TelePro® online training Program is essential for anyone who interacts with internal or external customers over the telephone. This comprehensive program offers twelve modules designed to develop the interpersonal skills of anyone who interacts with internal or external customers on the telephone. To be efficient and successful, professional service representatives must develop effective telephone skills.

These Telepro-Connecting with the Customer online training courses are suitable for all reps as a base program and as the sole program for reps who have minimal need for the more interactive skills of the other courses. These courses focus on improving the customer experience by improving the learner's ability to connect with the customer.

These Telepro-Managing the Call online training courses focus on those skills necessary for managing the call and are more suitable for those who must use the skills of listening, questioning, and controlling the interaction to bring the call to a timely and appropriate response. These courses include; effective listening, questioning skills, establishing control of the call, and regaining control of the call.