Course Library

In this Telepro-Creating a Climate for Rapport online training course we will discuss how you can help create a positive department climate and contribute to team effectiveness. This course will help you understand and gain the benefits of developing and maintaining a positive attitude within the call center working environment.

This Telepro-Communicating Through Accents online training course outlines techniques to communicate effectively when speaking with someone whose first language is not English. “Communicating through Accents” addresses the skill of listening through accents and speech that is difficult to understand in order to maximize communication effectiveness. This course provides strategies for developing good listening habits.

In this Telepro-Holding and Transferring online training course you will learn how to put customers on hold and make transfers professionally and courteously. This course will cover using the hold feature, proper procedures for putting a customer on hold, how to reconnect with a customer after using the hold feature, how to effectively transfer calls and how to maintain positive control of the call.

In this Telepro Online Program-Positive Call Management online training course we will review techniques for effectively saying "no" to a customer and managing some difficult situations. This course will explain techniques for dealing with forceful customers, how to effectively say “no” to a customer and how to list common negative habits in call management.

Banking is a people-oriented service industry. This Teller Basics online training course will provide bank tellers with the information they need to effectively serve bank customers. This course will discuss how your presentation, efficiency, confidence, and knowledge impact a customer's banking experience, transaction processing, security issues relevant to bank tellers, and protecting against scams.

The Teller Specialist Certificate Program contains over 20 hours of content on topics vital to the success of today's bank teller.

In this Temperature online training kids course, you will learn how to measure temperature and how different temperatures affect our bodies. This course will help you understand how we measure temperature and the three units used for measuring temperature, common everyday uses of measuring temperature, and learn the dangers of being too cold and of being too hot.

This Affordable Care Act for Banks online training course is designed for bank employees. This course explores the applicability of the Act to banks and their employees. This course outlines the applicability of the Act and clarifies how an organization can determine the coverage its employees are eligible for, based on the size of the organization.