Course Library

This Cross-Cultural Training online course explores the process of identifying cultural differences and addressing them effectively. Whether you’re traveling or working in a foreign land, or whether you have someone from a different country working within your organization, identifying cultural differences accurately and adapting to them is the key to communicating effectively in the workplace.

This Crowdfunding online training kids course was designed for children under 12. In this course, you will learn what crowdfunding is, the seven steps for a successful crowdfunding campaign, how to raise money, how to use the Internet and social media, and how to receive small donations from multiple donors.

In this Crowdfunding 201 online training kids course, you will learn how to run a successful online crowdfunding campaign. In this course, you will learn how to plan a crowdfunding campaign and set specific targets, tips for personalizing a campaign page, and learn techniques that help create an effective campaign video.

The Certified Safety and Health Manager (CSHM) designation is the preferred certification for Health and Safety Managers. Requirements for CSHM certification include passing an exam administered by the Institute of Hazardous Materials Management. This CSHM Exam Preparation online training course will explore EHS leadership and commitment, EHS planning and prevention and Safety, Health and Environmental Operations, and Applications.

This Currency 101 online training course will provide bank tellers with an overview of currency. This course will discuss the different types of currency in circulation in America, the importance of currency knowledge to the bank teller job, the history of currency in America, and how to identify counterfeit currency.

In this Customer First Series online training course, you will examine issues such as rapport and trust, and identify what clients want in terms of communication. You will learn some techniques for establishing trust and eliminating negative messages from your communication, both of which will have a significant impact on your client relations.

This Customer Loyalty Improvement online training course is designed for all employees. This course explores how to retain customers in the long term by focusing on meeting and exceeding their expectations. Through the knowledge and tips offered in this course, you will be able to create a loyal customer base for your organization, keeping you competitive in the long run.

This Customer Service Excellence online training course will teach you new ways to provide excellent quality customer service, how to deal with customers in difficult situations, help you build a comfortable environment for customers and co-workers, establish positive lines of communication, and feel more confident about yourself and your abilities.