Course Library

This Customers and Their Decisions online training course will explain the concept of internal and external customers, highlight the importance of treating relationships within your organization as provider/customer relationships, and detail the importance of adding a personal touch to your relationships with your customers. This course will demonstrate what motivates your customers and co-workers, which will, in turn, enhance your relationships with them.

This Cyberbullying online training course defines cyberbullying, provides examples, and discusses what actions kids can take if they are someone they know is being bullied online. Cyberbullying is a serious issue for school-aged in today’s technologically advanced world. This course helps kids to understand what cyberbullying is, and learn some positive ways of dealing with it.

La retroalimentación es un proceso por el cual el desempeño efectivo es reforzado y se corrige el desempeño no deseable. Este curso proporcionará a usted estrategias para dar retroalimentación efectiva que sirva como una herramienta para aumentar el rendimiento y la moral.

This Dealing with Difficult or Hostile Customers online training course will provide a broad skill set to cope with these situations, and practical communication and coping skills to enhance personnel performance levels. This course is designed to provide front-line staff with an understanding of the stresses and pressures that exists when dealing with customers who can be difficult, volatile, or even hostile.

This De-Escalating Confrontations Over Masks online training course will address why companies have mask policies in place, situations where customers should be allowed into your business without wearing masks, steps your company can take to address customers' objections, and methods for de-escalating a confrontation with an angry mask-refusing customer and bring about a positive outcome.

This Delegating online training course is designed for employees leading teams, supervisors and managers. Delegation is an integral part of employee development, product improvement, and workload management. When done correctly, it can make your job easier and your subordinates' jobs more fun. By using just a few key tips and strategies, you can make it a win-win situation.

In Delegating I online training course, we will explore the fundamentals and guideline of delegating. In Delegating II online training course we will recommend strategies that you can use to delegate effectively.  It will also explore ways to handle delegated tasks that get stalled and celebrate ones that are successfully completed.

This Delegation online training course, will explore the delegation process, learn to overcome barriers to delegation, and give effective feedback.  In this course, you will learn the four key steps of delegation: Assess, Assign, Enable, and Evaluate. You will gain practical help in applying this powerful tool for the benefit of subordinates, the organization, and yourself.