Course Library

This Ground Disturbance Awareness online training course is designed for employees of pipeline companies and other utilities who undertake ground disturbance activities. Hitting existing buried facilities can cause a host of problems, in this course, you will learn how ground disturbance projects can be undertaken safely and efficiently, without damaging existing infrastructure.

This Ground Disturbance Level II online training course is designed for supervisors in the pipeline and other utility companies, as well as in companies that undertake ground disturbance activities. Striking existing buried facilities can cause a number of problems. Learn how ground disturbance projects can be undertaken safely and efficiently, without damaging existing infrastructure.

This H1N1 Flu Preparedness for Employees online training course is designed for all employees to explore H1N1 Flu and the seasonal flu in the workplace. This course will provide employees with simple strategies for protecting themselves during flu season. Employees will learn about H1N1 and learn steps to protect themselves from flu viruses.

This H1N1 Flu Preparedness for Employers online training course is designed for managers and employers and explores H1N1 Flu and the workplace. This course lists the symptoms of H1N1 and the seasonal flu and provides managers and employers with simple strategies for protecting their employees and managing the risks of business disruption during flu season.

Este curso de capacitación en línea Hacia una minería sostenible está diseñado para preparar a los participantes para completar consistentemente una autoevaluación de TSM para las instalaciones de su empresa utilizando los protocolos de TSM que ayudarán a comprender el proceso de verificación externa.

This Hand Safety and Injury Prevention online training course was designed for workers in retail, construction, and industry. This course will review the different types of utility knives available, their uses, advantages, and disadvantages of each, how to maintain them, and how to work with them safely to avoid injuries to the hands and fingers.

This Handling Complaints and Service Recovery online training course will explore the techniques and the tools you will need to handle complaints and irate customers. This course will present the techniques of service recovery, how to deal with problem situations, and understand how to transform a dissatisfied customer into a loyal one.

This Handling Difficult Customers online training course is designed for employees and managers. Today's information-age customers are the most informed and demanding shoppers ever. For anyone interacting with customers, meeting the demands of one of these savvy customers can be a customer service nightmare! This course will show you how to calm angry customers and resolve their complaints while keeping your cool.