Customer Service, Marketing & Sales
Our customer service, marketing and sales courses are designed for employees needing expert training online. These online training courses are designed to be convenient and are geared towards today’s remote workforce. In an ever-changing world the demands customer service, marketing, and sales put on a business will continue to evolve. At Vubiz, we aim to provide the best in online learning to benefit the employees in your organization. Whether a person is a seasoned professional, just getting started, or switching fields, they will find valuable information in our eLearning courses that will help them advance their career. Check out our courses below.
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Sales: Team Effectiveness
In this Sales: Team Effectiveness online training course, a sales force leader will learn how to get a sales team organized, motivated, and focused on results. This course will present suggestions and tools for creating a cohesive team, developing a high level of commitment to goals, and coaching sales professionals for improved performance.
From $12.50
Sales: Telephone Skills
This Sales: Telephone Skills online training course identifies the specific selling techniques and strategies that salespeople need to be effective over the phone. This course provides suggestions for relieving the anxiety of picking up the phone, checklists to make sure you are prepared for that all important conversation, and techniques for polishing your over-the-phone approach.
From $12.50
Selling Your Idea
This Selling Your Idea online training course includes tools and techniques to help you determine what the audience wants and needs, methods to gauge their needs and a structure for organizing and formatting a good presentation. This course also deals with conquering the anxiety that often accompanies such assignments and presenting the most effective presentation.
From $19.50
Série les clients d'abord
Votre succès dépendra de vos clients et créer des liens est essentiel. Dans cette nouvelle série, vous examinerez les enjeux comme le rapport et la confiance, et identifierez ce que les clients veulent pour leur plan de communication
From $49.50
Service à la clientèle de qualité
Ce cours de formation en ligne Service à la clientèle de qualité vous apprendra de nouvelles façons de fournir un service de qualité, de traiter avec les clients dans des situations difficiles, de créer un environnement confortable pour les clients et les collègues, d'établir des lignes de communication positives et d’avoir davantage confiance en vous et vos aptitudes.
From $19.50
Service Attitude and Mindset
In this Service Attitude and Mindset online training course, you will learn how to develop an exceptional service attitude and build the foundation for outstanding customer service. In this course, we will explain how to investigate and recognize the customer’s mindset, illustrate how your mindset and attitude affect the customer service you deliver, and describe how to integrate positive service attitude and mindset into work performance.
From $9.50
Small Business Marketing and Sales Certificate Program
This Small Business Marketing and Sales online training course is designed for almost anyone. This course explores small businesses with an in-depth understanding of sales and marketing. This course will cover both fundamental and complex marketing concepts, selling, and communication techniques to help grow your prospect base and sustaining and improving your valuable customer relationships.
From $149.50
Social Media Marketing
In this Social Media Marketing online training course, we will discuss Social Media and the role of Social Media Marketing; we will identify commonly-used Social Media platforms and explain the significance of each in a marketing context, and we will discuss the various aspects of developing a Social Media Marketing plan.
$15.00
Systematic Selling - The Complete Program
This Systematic Selling online training course is a nine-module course, designed to improve your professional selling skills. You will learn professional selling techniques and develop your own strategies for applying them to your market. This course will give you a highly effective process for planning, conducting, and reviewing your critical selling activities.
From $87.50
Team Building
In this Team Building online training course, you will learn how teamwork will help you deliver superior customer service. Define the concept of teamwork as it relates to a business environment, discuss teamwork as it applies to your organization, determine the conditions needed in order for teamwork to flourish, and review the benefits of teamwork.
From $9.50
Telepro Online - Complete Program
This TelePro® online training Program is essential for anyone who interacts with internal or external customers over the telephone. This comprehensive program offers twelve modules designed to develop the interpersonal skills of anyone who interacts with internal or external customers on the telephone. To be efficient and successful, professional service representatives must develop effective telephone skills.
From $99.50
Telepro Online Program - Group One: 'Connecting' with the Customer
These Telepro-Connecting with the Customer online training courses are suitable for all reps as a base program and as the sole program for reps who have minimal need for the more interactive skills of the other courses. These courses focus on improving the customer experience by improving the learner's ability to connect with the customer.
From $47.50
Telepro Online Program - Group Two: Managing the Call
These Telepro-Managing the Call online training courses focus on those skills necessary for managing the call and are more suitable for those who must use the skills of listening, questioning, and controlling the interaction to bring the call to a timely and appropriate response. These courses include; effective listening, questioning skills, establishing control of the call, and regaining control of the call.
From $47.50
Telepro Online Program Elective Module 1 - Creating a Climate for Rapport
In this Telepro-Creating a Climate for Rapport online training course we will discuss how you can help create a positive department climate and contribute to team effectiveness. This course will help you understand and gain the benefits of developing and maintaining a positive attitude within the call center working environment.
From $17.50
Telepro Online Program Elective Module 2 - Communicating Through Accents
This Telepro-Communicating Through Accents online training course outlines techniques to communicate effectively when speaking with someone whose first language is not English. “Communicating through Accents” addresses the skill of listening through accents and speech that is difficult to understand in order to maximize communication effectiveness. This course provides strategies for developing good listening habits.
From $17.50
Telepro Online Program Elective Module 3 - Holding and Transferring
In this Telepro-Holding and Transferring online training course you will learn how to put customers on hold and make transfers professionally and courteously. This course will cover using the hold feature, proper procedures for putting a customer on hold, how to reconnect with a customer after using the hold feature, how to effectively transfer calls and how to maintain positive control of the call.
From $17.50
Telepro Online Program Elective Module 4 - Positive Call Management
In this Telepro Online Program-Positive Call Management online training course we will review techniques for effectively saying "no" to a customer and managing some difficult situations. This course will explain techniques for dealing with forceful customers, how to effectively say “no” to a customer and how to list common negative habits in call management.
From $17.50
The Language of Positive Communication
This Language of Positive Communication online training course shows how positive communication will help you feel better about yourself and make your interactions with colleagues and customers beneficial for all. This course defines positive communication, illustrates how positive communication affects workplace relations and customer service, and identifies aspects of negative communication and how to avoid them.
From $9.50
The Marketing Mix
This Marketing Mix online training course is designed for managers, business owners, and anyone seeking a career in marketing. This course examines the strategies that organizations use to create the right balance of product, place, promotion, and price—the four Ps that make up the marketing mix. Devising the right marketing mix, will maximize profits.
From $19.50
Understanding Customer Interaction
This Understanding Customer Interaction online training course will help you be prepared to handle just about any customer service situation you encounter and how to put your customers at ease by providing exceptional service. This course explores the concepts of service points and flash points and the learning model of conscious competence.
From $9.50
Value of Brands
This Value of Brands online training course covers the many factors that contribute to the establishment of a successful brand. It explores the successful connections between business and consumer that a brand is able to enforce it examines the fundamentals of branding; you will become familiar with the basic characteristics.
From $34.50
Vendre votre idée
Ce cours comprend des outils et des techniques pour vous aider à déterminer ce que l’auditoire souhaite et a besoin, des méthodes pour évaluer leurs besoins, ainsi qu'une structure pour organiser et présenter un bon discours.
From $19.50
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