Customer Service, Marketing & Sales
Our customer service, marketing and sales courses are designed for employees needing expert training online. These online training courses are designed to be convenient and are geared towards today’s remote workforce. In an ever-changing world the demands customer service, marketing, and sales put on a business will continue to evolve. At Vubiz, we aim to provide the best in online learning to benefit the employees in your organization. Whether a person is a seasoned professional, just getting started, or switching fields, they will find valuable information in our eLearning courses that will help them advance their career. Check out our courses below.
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Les principes de base de l'étude de marché
Peu importe si vous démarrez une nouvelle entreprise ou si vous cherchez à augmenter les ventes d'une entreprise déjà établie, il est crucial de bien connaître votre marché pour assurer votre réussite.
From $19.50
Loi sur l'accessibilité pour les personnes handicapées de l'Ontario
La Loi sur l’accessibilité pour les personnes handicapées de l’Ontario (LAPHO) a pour but d’identifier, supprimer et prévenir les barrières pour les personnes handicapées.
From $19.50
Making a Recommendation
This Making a Recommendation online training course is designed for sales employees and explores the fifth step in the Systematic Selling process. One, that can be made more effective by tailoring the benefits to the prospect’s behavioral style. This course provides you with the knowledge to identify and present prospect-focused recommendations to foster a mutually beneficial business relationship.
From $29.50
Marchéage
Ce cours de formation en ligne Marchéage a été conçu pour les gestionnaires, les propriétaires d'entreprises et tous ceux qui cherchent à faire carrière dans le domaine du marketing.
Dans ce cours, nous examinerons l’équilibre entre le produit, la place ou la distribution, la promotion et le prix – les quatre P qui constituent le marchéage. Fixez le bon marchéage et vous augmenterez vos profits.
From $19.50
Marketing
Ce programme de quatre heures a été créé pour les personnes que veulent en savoir plus sur le marketing. Il vous offrira une compréhension fondamentale du marketing, incluant les concepts de base du marketing ainsi qu'un modèle de définition du marketing. Il explorera ensuite les opportunités de marketing, le marchéage, ou les quatre P (prix, produit, promotion et place), l'étude de marché, le marketing ciblé, et le service à la clientèle.
From $39.50
Marketing (4 module program)
This Marketing online training course was created for individuals who want to know more about marketing. This course will provide a fundamental understanding of marketing, including the basic marketing concepts and a working definition of marketing, then go on to explore in detail marketing opportunities, the four Ps (price, product, promotion, and place), market research, target marketing, and customer service.
From $39.50
Marketing and Customer Service
This Marketing and Customer Service online training course is designed for managers, business owners, and anyone seeking a career in marketing.
This course examines the relationship between marketing and customer service. It explores the key steps in setting up an effective customer service program. The focus is on providing excellence through service to gain customer loyalty and increase sales.
From $19.50
Marketing Basics
This Marketing Basics online training course is designed for managers, business owners, and anyone seeking a career in marketing. Marketing is an important and key function in business and economic systems. This course will demonstrate the process and activities of marketing, how it is tied to consumer needs and the exchange of goods and services, and will explore various areas of marketing specialization.
From $19.50
Marketing Basics for Business Web Sites
In this Marketing Basics for Business Web Sites online training course, we will review the basics of marketing and apply them to online business. We will examine ways to identify your target market and create an effective web marketing strategy and cover key technical aspects of online marketing, including using banners and other methods of online promotion and improving your ranking in search engines.
From $19.50
Marketing des média sociaux
Dans ce cours Marketing des média sociaux ,nous examinerons la notion de médias sociaux et aborderons le rôle des stratégies de marketing des médias sociaux. Nous identifierons les plateformes des médias sociaux habituellement utilisées, et enfin expliquerons la signification de chacune d'elles dans un contexte de marketing. Nous analyserons les différents aspects relatifs au développement d'un plan de marketing des médias sociaux.
$15.00
Marketing et service à la clientèle
Ce cours de formation en ligne Marketing et service à la clientèle a été conçu pour les gestionnaires, les propriétaires d'entreprises et tous ceux qui cherchent à faire carrière dans le domaine du marketing.
Ce cours examine la relation entre le marketing et le service à la clientèle. Il explore les étapes clés de la mise en place d'un programme efficace de service à la clientèle. L'accent est mis sur l'excellence du service afin de fidéliser les clients et d'augmenter les ventes.
From $19.50
Marketing Opportunities
This Marketing Opportunities online training course is designed for managers, business owners, and anyone seeking a career in marketing. This course explores the techniques used to identify new market opportunities to increase market share and increase sales. It examines three fundamental activities: identifying opportunities, conducting market research, and understanding consumer behavior.
From $19.50
Mercadotecnia en los medios sociales
En este curso hablaremos sobre los medios sociales y el papel que desempeña la mercadotecnia en los medios sociales. Identificaremos las plataformas de medios sociales más utilizadas, explicaremos la importancia de cada una en un contexto de mercadotecnia y discutiremos los diversos aspectos del desarrollo de un plan de mercadotecnia en los medios sociales.
$15.00
New Business Development: Cold Calling
This New Business Development: Cold Calling online course is designed for all sales employees. This course is critical for the ongoing success of any business. Contacting prospective new customers ('prospects') on the phone is one of the most powerful ways to maintain this new business stream. This New Business Development: Cold Calling online training course examines these areas of difference and guides learners through the creation of a roadmap to successful new customer generation.
From $39.50
Notions fondamentales du marketing sur le Web
Ce cours de formation en ligne Notions fondamentales du marketing sur le Web a été conçu pour les employés et responsables du marketing. Dans ce cours de formation en ligne en trois parties, nous discuterons des médias sociaux et des techniques pour développer un plan marketing de médias sociaux efficace. Nous vous aiderons à explorer et à affiner votre stratégie Internet afin que votre site Web devienne votre outil de marketing le plus efficace. Enfin, nous passerons en revue les fondements du marketing traditionnel et le marketing numérique.
From $19.50
Obtaining Commitment and Following Up
This Obtaining Commitment and Following Up online training course is designed for sales employees and explores final steps in the Systematic Selling process.
Through this course, you will obtain the knowledge and skills required to build and maintain a close business relationship with your prospects and establish commitment.
From $29.50
Online Customer Support
This Online Customer Support online training course was designed for customer support and customer service professionals. This course will explore how to provide effective and professional online customer service and support while interacting with customers in the following three mediums: live chat support, text message support, and email support.
From $24.50
Opportunités du marketing
Ce cours de formation en ligne Opportunités du marketing a été conçu pour les gestionnaires, les propriétaires d'entreprises et tous ceux qui cherchent à faire carrière dans le domaine du marketing. Ce cours explore les techniques utilisées pour identifier de nouvelles opportunités de marché afin d'augmenter la part de marché et les ventes. Ce cours examine trois activités fondamentales : l'identification des opportunités, la réalisation d'études de marché et la compréhension du comportement des consommateurs.
From $19.50
Planning the Call
This Planning the Call online training course is designed for sales and marketing employees and explores the second step in the Systematic Selling process. This course will help you plan and prepare an effective sales call to your client, such that you’re able to achieve the objectives you set out for the call.
From $29.50
Principes fondamentaux du marketing
Ce cours de formation en ligne Principes fondamentaux du marketing a été conçu pour les gestionnaires, les propriétaires d'entreprises et tous ceux qui cherchent à faire carrière dans le domaine du marketing. Le marketing est une fonction importante dans le système opérationnel et économique. Ce cours démontrera le processus et les activités de marketing, comment le marketing est lié aux besoins des consommateurs et à l'échange de biens et services, et explorera divers domaines de spécialisation marketing.
From $19.50
Programme de certificat de stratégies de marketing et ventes de petite entreprise
Ce cours de formation en ligne du Programme de certificats de marketing et de vente pour les petites entreprises est conçu pour tout le monde. Il explore les petites entreprises avec une compréhension approfondie des ventes et du marketing.
From $149.50
Providing Service Excellence
In this Providing Service Excellence online training course, we will look at the value of customer service and how to implement it in organizations. Customer service is a cornerstone of any business and every employee can make a difference. This course will cover the value of customer service, outline effective communication strategies, review handling customer complaints, and key to providing excellent service.
From $19.50
Quality of Work
This Quality of Work online training course demonstrates new ways to raise the bar for yourself, thus displaying your commitment to providing quality service and doing more for your employer and your customers. This course defines what value means to your customers, explains the importance of commitment to quality, and instructs how to look for opportunities to do more and set yourself apart.
From $9.50
Quality Service Definition
In this Quality Service Definition online training course you will be introduced to the concept of quality service.
The purpose of this course is to define quality service, explain the principles of quality service, instruct on how to build a culture of quality service, and identify how customer perception is influenced by the level of service provided.
From $9.50
Sales Is Just Great Service!
This Sales is Just Great Service online training course is designed for Employees in banks, credit unions, and other financial institutions. This six-part course explores Sales and Customer Service and is designed to show employees how they can promote the success of the organization by expanding existing relationships with customers.
From $29.00
Sales Skills - Basic
This Sales Skills – Basic online training course is designed for the professional salesperson. This course will provide you with practical tips on identifying the features and benefits of your product and service, conducting a competitive analysis, preparing sales presentations, dealing with customers, handling objections and using customer feedback to improve your performance.
From $44.50
Sales: The Basics
This Sales: The Basics online training course is designed for sales team members. This course will provide you with practical tips on identifying the features and benefits of your product and service, conducting a competitive analysis, preparing sales presentations, dealing with customers, handling objections and using customer feedback to improve your performance.
From $12.50
Sales: Closing
This Sales: Closing online training course was designed for Sales Professionals. This course examines the issues related to preparing and setting the stage for a commitment to buy, looks at some of the reasons why this is such a tough step for many aspiring sales professionals and gives techniques and methods for making sure it happens.
From $12.50
Sales: Cold Calls
In this Sales: Cold Calls online training course, you will learn the strategies and tips to become more confident and competent in making cold calls. This course describes both the technical and the psychological techniques and methods to help you overcome apprehension and conduct a sales call that gets results.
From $12.50
Sales: Qualifying Prospects
This Sales: Qualifying Prospects online training course is designed for Sales Employees. This course explores techniques and methods that will help find and qualify prospects, how to pursue a prospect, how to determine where to invest your time for the best potential payoff and how to make a qualifying call.
From $12.50
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