General Business

This Succeed as a Supervisor online training course details the most important elements of successful supervision, with attention to both people and organizational skills. There are tools and techniques for making the most of the talents of the work group, personal skill assessments, and methods for organizing and managing the workflow.

This Supplier Management online training course is designed for managerial employees. As purchasers, we have great opportunities to increase our organization's performance. During the presentation of this unique course, we will provide you with leading-edge tools and techniques, developed and implemented successfully within organizations worldwide. These tools and techniques will help you develop the supply strategies you need to optimize your supplier's performance and increase your organization's competitiveness.

Ce cours présente des techniques téléphoniques efficaces et décrit les aptitudes qui permettent de favoriser la réussite et le professionnalisme au sein de l’organisation.

This Telephone Techniques online training course is designed for Business/Sales employees. This Telephone Techniques online training course explores how to establish effective telephone behaviors, improve your telephone efficiency, telephone technologies and how to deal with upset customers. Conversations with customers, suppliers, and colleagues are key opportunities to build positive relationships.

This Using Leadership Basics online training course will provide the fundamental skills for leading a group: defining the task, establishing a vision, gaining commitment, and building relationships. This course guides you on how and when to use various leadership styles and gives smart techniques to help leaders direct the efforts of others.

This Vision of Leadership online training course is designed for leaders in organizations; newly appointed leaders; anyone who is seeking a leadership role in an organization.  In this course, we will examine the process of developing and implementing a vision. An effective leader sees the whole picture and can articulate a broad perspective to others in order to create a common purpose that mobilizes people and coordinates their efforts. This course will help you develop and communicate your vision, deal with change as it happens, and make decisions.

This What’s in a Price online training course is designed for finance managers and purchasing department employees. By taking this course, you will be able to identify what goes into setting a price, including recognizing the influences of internal and external factors. As a finance manager or a purchaser, you will be able to make a case for defining the pricing policy for your company’s product line.

This Writing Effective Emails online training course is designed for employees and employers in any industry. A properly formatted and well-written email will ensure what you write is easily understood and will reflect favorably on you and your company. This course will outline the advantages and challenges of email, correct grammar and formatting and the importance of the active voice in emails.