Course Library

This Protecting Trade Secrets [US] online training course is designed for all employees who work with company trade secrets. As an employee, you need to understand your responsibility to protect your company’s trade secrets, to prevent the misappropriation of the trade secrets of others, and to report any violations of our trade secret policy. This course explains commonly implemented policies to protect a company’s trade secrets.

In this Protecting Your Identity online training course we discuss the steps you can take to protect yourself against identity theft. This course will discuss the key concepts related to identity theft, how to identify the most common identity theft scams, and how to keep your personal identity information secure.

In this Providing Service Excellence online training course, we will look at the value of customer service and how to implement it in organizations. Customer service is a cornerstone of any business and every employee can make a difference. This course will cover the value of customer service, outline effective communication strategies, review handling customer complaints, and key to providing excellent service.

This Quality Communications online training course provides information on how you can improve your workplace communications. This course will cover, the importance of knowing your audience and understanding the law, recognizing your limits in communication, the importance of saying what you mean and using facts in communications, managing closure with clients, and the importance of record retention.

All firms must understand how to deliver high quality products and services in order to be competitive. In the end, quality management is about performance, competitiveness, and customer satisfaction. This Quality Management Refresher online training course is designed to help you understand the fundamental ideas, principles, and tools of quality management.

This Quality of Work online training course demonstrates new ways to raise the bar for yourself, thus displaying your commitment to providing quality service and doing more for your employer and your customers. This course defines what value means to your customers, explains the importance of commitment to quality, and instructs how to look for opportunities to do more and set yourself apart.

In this Quality Service Definition online training course you will be introduced to the concept of quality service. The purpose of this course is to define quality service, explain the principles of quality service, instruct on how to build a culture of quality service, and identify how customer perception is influenced by the level of service provided.

This Questionable Interview Questions online training course presents learners with tips on how to avoid asking problematic interview questions. This course covers topics such as the importance of being aware of laws, focusing on applicant qualifications during interviews, recognizing and avoiding irrelevant questions, avoiding eliciting information and tips from the Equal Employment Opportunity Commission.